Genuine photos and feedback from homeowners — straight from our reviews platform below.
Customer Reviews
Overall rating: 4.7 / 5 from 658 reviews.
It fit perfectly. More importantly the service and follow through from ExceptionalFire was outstanding. When the unit was delivered it had a small defect that caused the handles not to fit. They took care of it in a timely manner. The new unit was able to be installed in less than an hour by following the instructions. We are in Florida so the fire is artificial for now..
I had an excellent experience with Exceptional Fires through the entire process of ordering my Legend Custom Fireplace Glass Doors to delivery. It is absolutely beautiful and looks wonderful in my home. The workmanship is exceptional and exactly as it was pictured.
Love the style and heaviness of the fireplace-tools stand, but the material used in making the brush seems to be a very light metal and was slightly dented. The shovel feels like the same light material. I hope it survives lifting the ashes this winter.
★★★★★
Beautiful, High-Quality Fireplace Door
We recently updated our fireplace and this door was the finishing touch. The quality is excellent—the construction feels very solid, the matte black finish looks great, and the clean, simple design gave our older brick fireplace a much more modern appearance.
Installation was straightforward, and once installed the door feels substantial and well made. I especially like how minimal the frame is compared with our old fireplace doors. It complements the fireplace without overpowering it.
It was definitely an investment, but now that it’s installed, I’m very happy with the purchase. It completely transformed the look of our fireplace and looks even better in person. Highly recommend.
From start to finish, Robert from exceptional Fire was fantastic. He worked with me during the whole process and got me quick answers when I was installing it. I would work with Robert again and highly recommend exceptional Fire!
The sales rep that I worked with, Robert, was fantastic. He helped me determine the best design for my fireplace that would work with my space and dimensions. So grateful for his help.
The glass screen is indeed beautiful, but the metal frame is off just a hair at the bottom. No biggie, but I am a little surprised, as it’s otherwise very well made.
Overall, I am still very pleased.
It came out just perfectly! Exactly what I was hoping for. It sits nice and flush opening up more space into the room. Ordering was fast and easy. Thanks!
Absolutely love these fireplace doors. The hidden backframe gives the fireplace a very clean, modern look, and the brushed metal finish feels premium without being too shiny. ExceptionalFire was easy to work with, helped us choose the right style, and the final result looks even better than expected. Highly recommend.
Exactly what we hoped for when we started the process. Great customer support before ordering to answer questions regarding sizing. Installation went well despite a very irregular opening. Looks great.
We are thrilled with our Exceptional Fire products! We selected the Stiletto Masonry & Prefab Fireplace Custom Glass Doors product for both sides of our two-sided fireplace that divides two living areas. We ordered 5 sample finishes ahead of time to make sure we chose the best color option-ultimately selecting the Classic Bronze.
We couldn't be happier with the final product. The Bronze Tinted glass is a gorgeous final touch. While we had a slight mounting hiccup due to a unique aspect of our fireplace box, Daniel (Exceptional Fireplace owner) and his team were quick to help us resolve the issue.
I highly recommend Exceptional Fireplace.
Ordering was easy, phone and text comms were a breeze, they have a lot of beautiful products, and installation was surprisingly easy.
I did want to inquire about some sort of stand in the back instead of the two L brackets. The force the screen out too far and I lose the look. Can somebody call me? 9546122235
I picked out the one I liked. I chatted with customer service quickly online, sharing a photo of my fireplace and felt assured I was ordering cover that would work. Our contractors easily installed and I’m so pleased. Waiting on winter to see the doors in action.
Perfect length- I needed something to shield of the heat from my TV. Haven’t turned the fireplace on yet so unsure how hot it will get. I love the way it looks.
Flawless installation. The improved mounting bracket was even easier to install (this is my second fireplace door).
I recommend adding stove gasket tape around the perimeter to make a better seal for this type of mount.
Overall, it looks great and is super solid. I've had the door on my other fireplace for years and it's still in great shape.
The Order process with Greg from Exceptional Fire was a very nice experience. He was very thorough, knowledgeable and extremely helpful. Five stars for Greg.
The reason I gave a four star rating is because of the manufacturer.
The door arrived with the left and right doors misaligned and one of the bolts did not fit into the hole for attaching one of the straps that attaches to the inside wall of the fireplace. There was instruction attached to the box to notify the manufacturer of any issues with the doors. I did so almost a month ago and have never heard back from them.
For over a decade, we've helped 12,000+ homeowners transform their fireplaces with custom-fit doors, mantels, screens, and gas logs — handcrafted in the USA.
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